Delivery Policy

Delivery Policy – Fitavelle™

At Fitavelle™, we do everything we can to ensure that your order reaches you quickly and in the best possible condition.

1. Order Confirmation and Processing

Once your order is confirmed, it is processed within 1 to 2 business days.

You will receive a shipping confirmation email containing a tracking number.

2. Delivery Times

Delivery times vary depending on your country:

ℹ️ Delivery time is estimated from the shipping date.

3. Shipping Fees

✅ 100% free shipping on all orders, with no minimum purchase required.

4. Order Tracking

Once shipped, you will receive an email with your tracking number. You can track your package in real time via our dedicated page.

📦 Track my order

5. Address Errors or Undelivered Packages

Please double-check your delivery details.
Fitavelle™ cannot be held responsible in case of:

• incorrect address entry,

• package returned by the carrier due to non-claim.

In such cases, reshipping fees may apply.

6. Delivery Delays

Delays may occur during periods of high demand, sales, or due to causes beyond our control (strikes, customs, etc.).
If you notice an unusual delay, please contact our customer service at: support@fitavelle.com

7. International Shipping

We ship to most countries worldwide.
Taxes or customs duties may apply depending on local regulations. These charges are the customer's responsibility.

8. Damaged Product on Delivery

If your package arrives damaged, refuse it or contact us within 48 hours with photos at support@fitavelle.com.
We will provide a quick solution (replacement or refund).

9. Contact

📧 For any questions regarding delivery: support@fitavelle.com